A 133-person vehicle photography and merchandising company serving roughly 300 dealerships, producing 30,000 photos a day.
Kreante ran discovery before proposing anything and produced 194 validated findings. When we wrote the delivery roadmap, seven solutions came out of it. Two of the seven are not AI. One is a rule, one is a trigger, and we said so in writing rather than dressing them up.
The first deliverable in that roadmap is not an agent. It is instrumentation, because nothing in the delivery chain was being measured. Recommending a model first would have been easier to sell and impossible to prove.
We also declined to build an AI replacement for a platform they were frustrated with, because the constraint was the vendor relationship, not the software. That was a smaller invoice for us and the right call for them.
One more thing we flagged rather than buried: moving their quality control to 100 percent coverage would change the scores that drive staff bonuses. That is a people problem created by a technical decision, and it had to be decided before the first model, not after.